The Nigeria Civil Aviation Authority (NCAA) has directed all domestic airlines to integrate a special needs or assistance request feature into their ticket reservation systems, a move aimed at improving accessibility for passengers with disabilities or reduced mobility.

The directive, issued on Friday and signed by Michael Achimugu, Director of Public Affairs and Consumer Protection at the NCAA, requires airlines to comply within seven days or face enforcement actions under the Nigerian Civil Aviation Regulations (Nig. CARs).

Key Requirements for Airlines
According to the NCAA, all airlines must:

• Provide passengers with an option to request assistance at the point of booking.

• Include a visible field or checkbox on ticketing platforms for passengers to indicate special needs.

• Ensure that airline staff actively inquire if anyone in a booking party requires assistance during airport access or in-flight services.

The directive is anchored in Nig. CARs 2023, Part 19.12.3.1, which obliges airlines, travel agents, and tour operators to make air travel accessible to persons with disabilities and reduced mobility.

(ncaa.gov.ng)

Importance of the Directive

Aviation experts say the move will help airlines plan support services in advance, reducing potential service disruptions and ensuring that passengers’ needs are met from booking to boarding and disembarkation.

“The NCAA is committed to inclusive and accessible air travel,” the statement added, emphasizing that full compliance is expected within the stipulated timeline.

Background and Compliance History

The NCAA noted that a similar instruction was first issued in April 2022, but some airlines have not fully implemented the required features. The renewed directive signals stricter oversight and enforcement.

Airlines failing to comply risk regulatory sanctions, including fines or operational restrictions under NCAA’s consumer protection mandate.

Stakeholder Reactions

Passenger advocacy groups and disability rights organizations have welcomed the NCAA’s move, describing it as a step towards aligning Nigeria’s aviation sector with international best practices for inclusive air travel.

Domestic airlines are now expected to update their booking platforms promptly and inform customers about available assistance options. NCAA officials will monitor compliance in the coming week.